{"id":65688,"date":"2025-10-02T11:01:25","date_gmt":"2025-10-02T11:01:25","guid":{"rendered":"https:\/\/kortext.com\/stream\/?post_type=project&#038;p=65688"},"modified":"2025-10-06T08:54:13","modified_gmt":"2025-10-06T08:54:13","slug":"cardiff-met-personal-tutoring-data","status":"publish","type":"project","link":"https:\/\/kortext.com\/stream\/success-stories\/cardiff-met-personal-tutoring-data\/","title":{"rendered":"How Kortext stream transformed personal tutoring with data at Cardiff Metropolitan University"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;section&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||6px|||&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1 style=\"text-align: left;\"><span style=\"color: #6e2cd0;\"><b><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">How <\/span><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Kortext stream<\/span><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\"> transformed personal tutoring with data at Cardiff Metropolitan University<\/span> \u202f<\/b>\u00a0<\/span><\/h1>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #6e2cd0;\">Overview<\/span><\/h2>\n<ul>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Cardiff Metropolitan University (Cardiff Met) have been using <\/span><a href=\"https:\/\/kortext.com\/stream\/features\/\">Kortext stream<\/a> <span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">since 2022.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Near real-time engagement data enables early identification of at-risk students.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Adopting stream aligned with Cardiff Met\u2019s revised approach to personal academic tutoring (PAT).<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Ongoing use of stream contributes to wider institutional objectives around student success.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #6e2cd0; font-size: 26px;\">The challenge<\/span><\/h2>\n<ul>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">HE institutions face financial pressures, with fewer international students and stronger competition for domestic students.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Traditional academic support models no longer meet the complex needs of diverse student populations.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Cardiff Met sought a proactive, data-driven approach to increase retention rates and to improve student outcomes.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #6e2cd0;\"><em><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"color: #0a0103;\">With Kortext stream, it is now much easier for us to notice students who may be disengaged from their studies. We didn\u2019t know where to target any supportive outreach activity previously.<\/span><br \/><\/em><\/span><br \/><strong><span style=\"color: #6e2cd0;\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Rob Blagden, Director of Digital and Library Services<\/span><\/span><\/strong><\/h4>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #6e2cd0;\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Cardiff Met\u2019s approach<\/span> <\/span><\/h2>\n<ul>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Cardiff Met have used stream\u2019s near real-time student engagement analytics to identify and support students at greater risk of withdrawal.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Cardiff Met remodelled their PAT system to help students build better peer networks and develop more agency in their learning.<\/span><\/li>\n<li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">For each student, PAT now includes two timetabled group sessions per semester, optional 1:1s, and proactive follow-up after non-attendance.<\/span><\/li>\n<\/ul>\n<p><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">The diagram below shows how the PAT system at Cardiff Met was remodelled, integrating Kortext stream into the new approach.<\/span><\/p>\n<p style=\"text-align: center;\"><img decoding=\"async\" class=\"wp-image-65702 aligncenter size-full\" src=\"https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-1.jpg\" alt=\"Pyramid diagram showing escalating student support based on low engagement. Levels from bottom to top: ad hoc review, awareness of support, automated emails, PAT support, professional services, and programme director review.\" width=\"1875\" height=\"932\" srcset=\"https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-1.jpg 1875w, https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-1-1280x636.jpg 1280w, https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-1-980x487.jpg 980w, https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-1-480x239.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1875px, 100vw\" \/><\/p>\n<p>Figure 1: Using Kortext stream (MetStats) as a PAT at Cardiff Met<\/p>\n<p>&nbsp;<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #6e2cd0;\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\"><span style=\"color: #020000;\">Over 50% of academics and students are regularly logging in and appreciating the single-lens view of student engagement that Kortext stream provides.<\/span><\/span><\/span><\/h3>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2><span style=\"color: #6e2cd0;\">Impact<\/span><\/h2>\n<p><strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Increased student agency<\/span><\/strong><br \/><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Students have reacted positively to seeing their own data. By viewing their own near real-time engagement data from stream, and regularly discussing their progress with their PAT, students are now more meaningfully involved in their own learning journey.<\/span><\/p>\n<p><strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Improved staff workflows<\/span><\/strong><br \/><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">PATs are now able to view student data across multiple modules within a single system. Academics can use a data-informed approach to understanding student engagement that enables them to quickly identify where additional support is needed.<\/span><\/p>\n<p><strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Closer working relationships<\/span><\/strong><br \/><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Different aspects of Cardiff Met\u2019s academic support activity have been brought together by sharing stream data. As a result, PATs and student-facing professional services teams have developed closer working relationships that better support students.<\/span><\/p>\n<p><strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Enhanced institutional procedures<\/span><\/strong><br \/><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Cardiff Met have identified operational improvements, such as developing more effective student communication methods. Clear outreach data has also made demonstrating institutional compliance with legal and pastoral responsibilities simpler.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">The three diagrams below show practical uses of stream at Cardiff Met, enabling effective cross-team working.<\/span><\/p>\n<p><img decoding=\"async\" class=\"wp-image-65703 aligncenter size-full\" src=\"https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-2.jpg\" alt=\"Pyramid diagram with numbered steps outlining escalating student support based on engagement. Blue boxes indicate PAT actions; outlined boxes indicate Professional Services. Steps include MetStats use, awareness, automated alerts, PAT support, service referrals, and Programme Director review. Arrows show progression through the stages.\" width=\"1920\" height=\"980\" srcset=\"https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-2.jpg 1920w, https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-2-1280x653.jpg 1280w, https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-2-980x500.jpg 980w, https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-2-480x245.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw\" \/><\/p>\n<p><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Figure 2: Practical use of Kortext stream (MetStats) at Cardiff Met 1<\/span><\/p>\n<p><img decoding=\"async\" class=\"wp-image-65704 aligncenter size-full\" src=\"https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-3.jpg\" alt=\"Flowchart showing student engagement monitoring using MetStats. If no engagement for 3 weeks, PAT contacts student. If no response, student is escalated to Support Services. If still unresolved, Programme Director reviews. Blue boxes\/arrows indicate PAT actions; outlined boxes show other actions.\" width=\"1920\" height=\"980\" srcset=\"https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-3.jpg 1920w, https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-3-1280x653.jpg 1280w, https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-3-980x500.jpg 980w, https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-3-480x245.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw\" \/><\/p>\n<p><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Figure 3: Practical use of Kortext stream (MetStats) at Cardiff Met 2<\/span><\/p>\n<p><img decoding=\"async\" class=\"wp-image-65705 aligncenter size-full\" src=\"https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-4.jpg\" alt=\"The process the stream platform takes to notify and escalate low engagement to support students to re-engage.\" width=\"1920\" height=\"980\" srcset=\"https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-4.jpg 1920w, https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-4-1280x653.jpg 1280w, https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-4-980x500.jpg 980w, https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-4-480x245.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw\" \/><\/p>\n<p><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Figure 4: Practical use of Kortext stream (MetStats) at Cardiff Met 3<\/span><\/p>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #6e2cd0;\"><em><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\" style=\"color: #0a0204;\">Kortext stream has encouraged student ownership of their learning journey and engagement, making it easier for them to reach out for help and providing them with tools to make that outreach clearer.<\/span><br \/><\/em><\/span><br \/><strong><span style=\"color: #6e2cd0;\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Rob Blagden, Director of Digital and Library Services<\/span><\/span><\/strong><\/h4>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2 class=\"et_pb_module_heading\" style=\"text-align: center;\">Want a copy of this case study for yourself?<\/h2>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/kortext.com\/stream\/wp-content\/uploads\/2025\/10\/CMU-stream-case-study.pdf&#8221; 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