Frequently asked questions

We hope that we can find the answer to your questions below! If you have more questions on how to use Kortext or something doesn’t seem to be working right, please visit our support portal. 

How can I log in to my Kortext account?

You can log in to your Kortext account through the sign-in page! 

If your university is providing your eTextbooks, your login details will be sent to your university email address or access will be provided through your VLE. 

You can also access your Kortext account by clicking ‘Sign up’ and ‘Sign up through your institution”. After selecting your institution, the authentication portal will open and you’ll be able to access your account.  

Can I reset my password?

Yes, you can!  

From our login page, you can select ‘Forgot password?’ and follow the instructions to receive an automated Password Reset email. If you do not receive a link to reset, check your spam inbox as it can sometimes end up there.  

If you are still unable to access your account, please do not hesitate to get in touch with us via our support form. 

I can’t find my eTextbook(s)?

Firstly, check that you are signing in with the correct email address (this is usually your university email address) and that you are accessing via the correct method. Further information on how to initially access your e-textbooks can be found here.  

If you have already done this and are still unable to see the books you are expecting, please contact us via our support form. 

What is My files?

With My files you can upload your own files to Kortext and take advantage of Kortext’s functionalities. 

My files support file types such as .pdf, .ePub, .xlc, .doc(x), and .ppt. 

Can I download my eTextbooks for offline reading?

Yes, the books on your Kortext bookshelf can be read offline in the Kortext apps! To do this, you’ll need to download the Kortext app which is available for Windows, Android, iOS and Mac devices, once you have downloaded the app, the books on your bookshelf will be available for download. 

Any study activity carried out whilst reading offline will sync across your devices when you next have a Wi-Fi connection.  

You can download the Kortext app your device’s app store. 

More info about our apps can be found here.

Can I remove a downloaded book from my app?

Yes, you can! If you accidentally download a book or if you no longer need to use a downloaded book, you can easily remove it from your library by clicking the ellipses button and then Remove Download.  

If you have made annotations in the downloaded version, make sure that these have synched by checking in the web reader before removing the download.  

How can I highlight and make notes?

To highlight or make notes, click and drag your mouse across a section of text and an option box will appear. Here you can select different colours to highlight the text and click ‘Add note’ to make an annotation. 

A list of your notes and highlights is available for reference by clicking on the symbol of a page and plus icon on the left-hand sidebar of the book’s page. If you click on one of the listed annotations, the book will open to the corresponding section of text. 

What accessibility features does Kortext have?

Our accessibility features include: 

  • Text to speech
  • Styles:
  • Transcripts
  • Alt Text
  • Navigation
  • Offline reading
  • Formats 

You can find out more about our commitment to accessibility on our website.

Is there a read-aloud option available?

Yes, with the exception of the Mac app, we have a built in ‘Read-aloud’ option available through our app on Windows, Android, and iOS devices. You can select the section of text you would like to be read aloud to you, and from the option list which appears, select ‘Read Aloud’. Alternatively, if you click on the ‘Person symbol’ in the top-righthand corner of the screen, the entire page will be read aloud.  

If you are accessing through the online reader, Kortext is compatible with the following external read-aloud software: NV Access, JAWS, TalkBack and VoiceOver.  

Due to system limitations regarding publisher content, the Mac app does not currently offer the read-aloud functionality that all of our other apps do. 

Why are these the only books I have?

The books on your bookshelf are provided by your module leaders. If you are missing any books that you should have, please visit our contact page, or email us at support@kortext.com, where we will be happy to help you. 

What are Groups used for?

You can use groups to share notes from books with your friends and peers. Send group invites via email and set different member roles. 

This is a great tool to use when studying or working on assignments with others. 

What's the Kortext Open Resources Collection (KORC)?

The KORC is a set of free to access, online educational materials that you can use to support your learning.

These resources include textbooks and videos, all of which are available at no cost. The best part about this content is that you can access and use these materials whenever you need them, whether you’re studying for an exam, working on a project, or just trying to better understand a topic. 

Still need some help?

Why not visit our platform support to see if you can find the answers you need there?