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Last updated 30\/08\/2024<\/p>\n
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At Kortext Ltd we take your privacy seriously and we are committed to protecting it.<\/span>\u00a0<\/span><\/p>\n This Policy explains when and why we and the companies in our group (<\/span><\/span>collectively, \u201cKortext\u201d)<\/span><\/span> collect personal information about you, how this information is used, and the conditions under which it may be disclosed to others and how it is kept secure. This Policy applies to all of the products, services and sites (including via the web and mobile applications) (together the \u201cServices\u201d) offered by Kortext Ltd or the companies in our group and forms part of the Kortext Terms and Conditions of Service Agreement.<\/span>\u00a0<\/span><\/p>\n This policy may change from time to time so please check this page occasionally to ensure that you\u2019re happy with any changes.<\/span>\u00a0<\/span><\/p>\n Kortext Ltd and its group companies processes the personal data of living individuals such as its employees, contractors, partners, suppliers and customers. This processing is regulated by the Data Protection Act 2018 (DPA 2018), the UK General Data Protection Regulation (UK GDPR), and the Privacy and Electronic Communications Regulations 2003 (As Amended) (PECR), which collectively provide a broad framework for the UK\u2019 domestic privacy and data protection legislation. The UK\u2019s regulator for the DPA 2018, UK GDPR and PECR is the Information Commissioner\u2019s Office (ICO).<\/span>\u00a0<\/span><\/p>\n Kortext Ltd is registered as a Data Controller with the ICO and is responsible for compliance with the DPA 2018, UK GDPR and PECR.<\/span>\u00a0<\/span><\/p>\n Kortext also complies to the requirements of The Personal Information Protection and Electronic Documents Act (PIPEDA) as regulated by the Office of the Privacy Commissioner of Canada (OPC), and the EU General Data Protection Regulation (EU GDPR) as regulated by member states, with oversight from the European Data Protection Board (EDPB).<\/span>\u00a0<\/span><\/p>\n <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n The Kortext group is made up of different individual companies. For a list of these companies please see the list at the end of this policy. Kortext Ltd\u2019s registered office is at Avalon House, 26-32 Oxford Road, Bournemouth, Dorset, England BH8 8EZ and its registration number is 08617088.<\/span>\u00a0<\/span><\/p>\n Whenever dealing with our group companies, the relevant company that corresponds with the details in the list at the end of this policy is the data \u2018controller\u2019 in relation to the processing activities described below. A data controller is an organisation that decides why and how your personal information is processed.<\/span>\u00a0<\/span><\/p>\n Where this policy refers to \u201cwe\u201d, \u201cour\u201d or \u201cus\u201d below, unless it mentions otherwise, it\u2019s referring to the particular company that is the controller of your personal information.<\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n <\/p>\n<\/div>\n<\/div>\n<\/div>\n When you use our Services, the categories of information that we may collect about you are as follows:<\/span>\u00a0<\/span><\/p>\n Personal information you give to us: This is information about you that you give to us by entering information via our sites, mobile applications, social media platforms and corresponding with us by phone, email or otherwise. This includes information provided at the time of signing up for a Kortext account, subscribing to the services we provide through our site, posting material or requesting further services, managing your account online (including accessing documentation and engaging in correspondence with us by phone, email or otherwise). We may also ask you for information when you report a problem with our sites or services. If you complete any surveys, we will collect information in such circumstances as well. The information you give us may include your name, address, email address, phone number, payment details, enquiry details, your Kortext account username, details of your institution and\/or employer, your role at the relevant institution, your professor or teacher, your course subject, and records of any correspondence and responses to any surveys.<\/span>\u00a0<\/span><\/p>\n Personal information we collect about you: We may automatically collect the following information:<\/span><\/p>\n Details of transactions you carry out through our sites and the content that you have purchased or accessed;<\/span><\/p>\n Details of your visits to our sites, including, but not limited to, traffic data, clickstream to, through and from the website, page response times, download errors, length of visits, page interaction, methods used to browse away from the page, location data (where enabled), weblogs and other communication data, and the resources and platform tools you access and use;<\/span><\/p>\n When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless operator associated with the phone number, the content of the message as well as the date and time of the message;\u00a0\u00a0<\/span><\/p>\n Technical information, including, but not limited to, anonymous data collected by the hosting server for statistical purposes, the device IMEI, the Internet protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform \u2013 please see Cookies for further information.<\/span><\/p>\n Personal information that you allow to be shared that is part of your public profile or third party social network, type and version, time zone setting, browser plug-in types and versions, operating system and platform; and<\/span>\u00a0where you have a Kortext account, we collect information on the pages you visit, your subject areas of interest and your actions whilst using our sites or services, and when and how you use content (for example, cutting and pasting content, taking notes, the use of AI tools, etc).<\/span>\u00a0<\/span><\/p>\n Personal information we may receive from other sources: We obtain certain personal information about you from sources outside our business which may include our group companies and other third party companies or affiliates, including universities, schools, organisations working with universities and schools, official student funding bodies and our authorised resellers. We offer some of our services on or through other websites and the personal information that you provide to those sites may be sent to us in order to deliver the service. The personal information we receive from third party sources, such as your university or school or any organisation working with your university or school, or third party reseller may include your name, email address, the course you are enrolled on and the names of the modules you are studying, the module leader or teacher and other relevant information that the university or school or third party reseller may send to us.<\/span><\/p>\n <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n The purposes for which we use your information and the legal basis under data protection laws on which we rely to do this are as follows:<\/span>\u00a0<\/span><\/p>\n We may use and process your personal information where you have consented for us to do so for the purpose of contacting you via email, text and\/or push notification with marketing information about our products and services. You may withdraw your consent for us to use your information in any of these ways at any time. Please see Withdrawing your consent for further details.<\/span>\u00a0<\/span><\/p>\n We may use and process your personal information where it is necessary to fulfill the contract we have with you, or because you have asked us to take specific steps before entering into a contract. This will include information that we process in order to enable you to make use of our sites and the services we provide through it, including processing orders submitted on the sites and managing your Kortext account in accordance with the Kortext Terms and Conditions of Service Agreement.<\/span>\u00a0<\/span><\/p>\n We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business for the following purposes:<\/span>\u00a0<\/span><\/p>\n We will use your personal information to comply with our legal obligations: (i) owed to any public authority or criminal investigation body; (ii) to identify you when you contact us; and (iii) to verify the accuracy of data we hold about you.<\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n <\/p>\n<\/div>\n<\/div>\n<\/div>\n Your information may be converted into statistical or aggregated data in such a way as to ensure that you are not identified or identifiable from it. Aggregated data cannot be linked back to you as a natural person. We may use this data for analytical and research purposes and share this anonymised data with interested parties such as universities, schools, student and teaching bodies and content producers.<\/span>\u00a0<\/span><\/p>\n Disclosure to and use of your information by third parties<\/span>\u00a0<\/span><\/p>\n Group companies:<\/span><\/b>\u00a0we may share your information with other companies within the Kortext group (a list of group companies can be found at the end of this policy). They may use your personal information in the ways set out in \u2018How we use your personal information and in connection with the products and\/or services that we or they offer\u2019.<\/span>\u00a0<\/span><\/p>\n The <\/span>Kortext stream <\/span>product <\/span>retains<\/span> the <\/span>legacy <\/span>Solutionpath Privacy Policy.<\/span><\/a><\/span><\/p>\n Your university, school, other third party provider and\/or organisations that work with them:<\/span><\/b>\u00a0where your university, school or other third party provider has set up a Kortext account in your name, we receive information about the course and modules you are enrolled on and we will use that information to set up your Kortext account. We also receive other information as described in the section \u2018Information we collect about you and how we collect it\u2019 above. We send your university, school or other third party provider data about their students\u2019 interaction with the content and tools they have provided to you through our sites; this information may include data on assessments and tests you have taken.<\/span>\u00a0<\/span><\/p>\n Our suppliers and service providers:<\/span><\/b>\u00a0we may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include cloud service providers (such as hosting and email management), IT maintenance providers, and administrative service providers. When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.<\/span>\u00a0<\/span><\/p>\n Third parties who provide products and services:<\/span><\/b>\u00a0we work closely with various third parties to bring you a range of products and services which are complementary to those which we provide (for example, citation services, translation services and tutoring). When you enquire about or purchase one or more of these products or services through us, the relevant third party may use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. These third party product providers may share your information with us which we will use in accordance with this policy. In some cases, they will be acting as a controller of your information and therefore we advise you to read their privacy policy.<\/span>\u00a0<\/span><\/p>\n Credit\/debit card payment service providers:<\/span><\/b>\u00a0when you purchase any products or services online, your credit\/debit card payment is processed by payment service providers, who specialises in the secure online capture and processing of credit\/debit card transactions. If you have any questions regarding secure transactions, please contact us using the details at the end of this policy.<\/span>\u00a0<\/span><\/p>\n Customer satisfaction surveys:<\/span><\/b>\u00a0as customer satisfaction is important to us, we may ask a third party research company to contact you for the sole purpose of gathering general information and specific information relating to us and our products and services.<\/span>\u00a0<\/span><\/p>\n Other ways we may share your personal information: we may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. We may also transfer your personal information if we\u2019re under a duty to disclose or share it in order to comply with any legal obligation, to detect or report a crime, to enforce or apply the terms of our contracts or to protect the rights, property or safety of our visitors, customers and third party licensees (including publishers we work with). However, we will always take steps with the aim of ensuring that your privacy rights continue to be protected.<\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n <\/p>\n<\/div>\n<\/div>\n<\/div>\n All information you provide to us is stored on our own secure servers and those of our third-party hosting providers, which are located within the United States. We do not transfer or store your information outside the U.S. unless it is necessary to provide our services.<\/span><\/p>\n Our affiliated company located in Canada may have access to our servers from time to time to perform development and maintenance of our site; Canada is considered to have adequate data protection measures in place under U.S. data privacy standards<\/span><\/p>\n If you use our services while outside the United States, your information may be transferred in order to provide you with those services.<\/span><\/p>\n If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We do not retain personal information in an identifiable format for longer than is necessary.<\/span>\u00a0<\/span><\/p>\n We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date you cease to use our services (which is from the date at which your account becomes inactive or the date on which you ask us to delete your account). The only exceptions to this are where:<\/span>\u00a0<\/span><\/p>\n the law requires us to hold your personal information for a longer period, or delete it sooner;<\/span> <\/p>\n<\/div>\n<\/div>\n<\/div>\n Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our sites and any transmission is at your own risk. Once we have received your personal information, we put in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration, or unauthorised access.<\/span>\u00a0<\/span><\/p>\n Where we have given (or where you have chosen) a password which enables you to access your Kortext account, you are responsible for keeping this password confidential. We ask you not to share your password with anyone and to ensure that your password is a minimum of 8 characters long using numbers, symbols and letters. We also ask that you change your password regularly.<\/span>\u00a0<\/span><\/p>\n Our sites may contain links to other sites run by other organisations. This policy does not apply to those other websites and apps\u201a so we encourage you to read their privacy statements. We cannot be responsible for the privacy policies and practices of other websites and apps even if you access them using links that we provide. In addition, if you linked to our sites from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website.<\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n <\/p>\n<\/div>\n<\/div>\n<\/div>\n For <\/span>a<\/span> full list of the cookies we use on our website, please refer to our Cookie Policy<\/a><\/span>\u00a0for more information.<\/span><\/span>\u00a0<\/span><\/span><\/p>\nWho we are<\/h3>\n
How we collect data<\/h3>\n
Use of your personal data<\/h3>\n
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Data anonymisation and use of aggregated information<\/h4>\n
Where we store your information\/transfers to third party countries<\/h4>\n
\u00a0<\/span><\/h4>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
Retention of your information<\/h4>\n
you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law (see further Erasing your personal information or restricting its processing); or<\/span>
in limited cases, the law permits us to keep your personal information indefinitely provided we put certain protections in place.<\/span>\u00a0<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\nSecurity and links to other sites<\/h4>\n
Cookies<\/h4>\n