Platform support

For students and other users

We’re here to help you get the most out of our digital eTextbook platform, ensuring a smooth and successful learning experience, regardless of whether you’re logging into our platform for the first time, or are just needing a reminder of what you have access to.

Video tutorials

Prefer visual learning? Our video tutorials walk you through key features on the platform, ensuring you have the tools you need to succeed.These videos are short, focused, and designed to help you master the platform in no time. You can watch them at your own pace and revisit them whenever you need a refresher. 

We have a page dedicated to videos. Watch more here. 

How to use the Kortext platform

Accessibility on Kortext

Kortext on mobile

Frequently asked questions

Got any questions? Our Frequently Asked Questions (FAQs) section is here to provide quick answers to common enquiries. If you don’t find what you’re looking for, our support team is always ready to assist. Didn’t find what you’re looking for? Visit our FAQs page. 

How can I log in to my Kortext account?

You can log in to your Kortext account through the sign-in page! 

If your university is providing your eTextbooks, your login details will be sent to your university email address or access will be provided through your VLE. 

You can also access your Kortext account by clicking ‘Sign up’ and ‘Sign up through your institution”. After selecting your institution, the authentication portal will open and you’ll be able to access your account.  

Can I reset my password?

Yes, you can!  

From our login page, you can select ‘Forgot password?’ and follow the instructions to receive an automated Password Reset email. If you do not receive a link to reset, check your spam inbox as it can sometimes end up there.  

If you are still unable to access your account, please do not hesitate to get in touch with us via our support form. 

I can’t find my eTextbook(s)?

Firstly, check that you are signing in with the correct email address (this is usually your university email address) and that you are accessing via the correct method. Further information on how to initially access your e-textbooks can be found here.  

If you have already done this and are still unable to see the books you are expecting, please contact us via our support form. 

What is My files?

With My files you can upload your own files to Kortext and take advantage of Kortext’s functionalities. 

My files support file types such as .pdf, .ePub, .xlc, .doc(x), and .ppt. 

How can I highlight and make notes?

To highlight or make notes, click and drag your mouse across a section of text and an option box will appear. Here you can select different colours to highlight the text and click ‘Add note’ to make an annotation. 

A list of your notes and highlights is available for reference by clicking on the symbol of a page and plus icon on the left-hand sidebar of the book’s page. If you click on one of the listed annotations, the book will open to the corresponding section of text. 

What accessibility features does Kortext have?

Our accessibility features include: 

  • Text to speech
  • Styles:
  • Transcripts
  • Alt Text
  • Navigation
  • Offline reading
  • Formats 

You can find out more about our commitment to accessibilitY on our website.

Is there a read-aloud option available?

Yes, with the exception of the Mac app, we have a built in ‘Read-aloud’ option available through our app on Windows, Android, and iOS devices. You can select the section of text you would like to be read aloud to you, and from the option list which appears, select ‘Read Aloud’. Alternatively, if you click on the ‘Person symbol’ in the top-righthand corner of the screen, the entire page will be read aloud.  

If you are accessing through the online reader, Kortext is compatible with the following external read-aloud software: NV Access, JAWS, TalkBack and VoiceOver.  

Due to system limitations regarding publisher content, the Mac app does not currently offer the read-aloud functionality that all of our other apps do. 

What's the Open Resources Collection (OER)?

The Open Educational Resources (OER) Collection is a set of free to access, online educational materials that you can use to support your learning.

These resources include textbooks and videos, all of which are available at no cost. The best part about OER is that you can access and use these materials whenever you need them, whether you’re studying for an exam, working on a project, or just trying to better understand a topic. 

Contacting Support 

We’re committed to providing you with the best support possible, ensuring your experience with our platform is smooth. 

If you encounter any platform-related issues or have any further enquiries please visit our support portal or fill out this form.