 Overview
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Middlesex University developed a comprehensive, institution-wide approach to Academic Advising alongside deploying StREAM to support student retention.
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The new model enhances academic and pastoral support through Academic Advisors.
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It focuses on providing consistent, data-driven student support to improve outcomes.
The challenge
- Improving student support and retention.
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Ensuring consistent support across all departments and faculties.
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Embedding StREAM and data-driven advising practices across the university.
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Tailoring advising strategies to meet diverse student needs and improve engagement.
Do not be shy in having high expectations for the use of StREAM and Academic Advising / Personal Tutoring.
Middlesex University’s approach
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A standardised Academic Advising structure with flexibility for department-specific needs.
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Integration of StREAM data to monitor student engagement and trigger interventions.
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Weekly dialogues and tailored support strategies, including 1:1 interactions and group tutorials.
The impact
Academic advising
Developing a more holistic approach to academic advising, with the support of StREAM has enhanced academic practices for over 500 Advisors and benefitted more than 10,000 students. Middlesex University are keen to evaluate the impact of this on student outcomes and regulatory metrics.
Consistent support
Deploying StREAM and using data-driven advising has helped create a holistic approach to support, meaning students have a more consistent and cohesive experience no matter which faculty or department they study with – which has helped increase student engagement.
Better collaboration
There has been ongoing collaboration with Advisors and Professional Services to embed the standard approach, which interventions in StREAM strongly support. This improved collaboration across the University is helping to deliver stronger and more personalised support to students.
Improved NSS scores
Since implementing StREAM and the new data-driven approach to academic advising, Middlesex University have exceeded the Office for Students benchmarks in five of seven NSS themes – including academic support, organisation and management and student voice.
